DCU's Helping Hand program offers loan solutions to assist members who have been hit by economic hardship. If you’re experiencing a financial situation affecting your ability to make payments on a DCU loan, we can work with you to arrange alternative payment options. By contacting us at the first sign of trouble, we can work together to uncover a solution while you regain your financial footing.
Mortgage Loans and HELOC
Print, complete and sign the Helping Hand Financial Statement. Send the Financial Statement and all required documents to: DCU, Attn: Helping Hand, PO Box 47989 Tampa, FL 33646. You can also submit your documents electronically using digital banking. After you're signed in, go to the message center. Next, compose a message and select 'Helping Hand' from the subject menu. Attach your documents and then send your message. We will be in touch to let you know if you qualify for Helping Hand assistance.
All other consumer loans - Auto, Credit Card, Personal Loans, etc.
You can skip your monthly payment on an eligible loan1 up to two times per year (a service fee will apply).
To take advantage of Skip-A-Pay, log in to your Digital Banking account and click on the Skip-A-Pay option. Please schedule your Skip-A-Pay request at least 5 business days prior to your loan due date. Other eligibility criteria may apply.2
