Frequently Asked Questions
Quickly and easily find answers to the most common questions we get asked.
Please navigate to the Statements option in digital banking and select the Statements tab (between the Overview and Tax Forms tabs). You may click on the statement records to view them. If the E-Statement does not come up, please contact us and/or try using an alternate internet browser.
You may initiate a stop payment through the full online banking system. Once you have logged in, click on the More option, followed by the Check Services option, and then select Stop Payment. Next, click the New Stop Pay Request button. When you click on this button, you will be prompted to select an account, enter the check number, check date and amount. You also have the option to search for the check. The check will not be stopped until you check the I Agree box and click the Submit Request button. You may also visit a branch or call us to request a stop payment. There is $29 fee to stop a check payment.
To stop an ACH (automatic withdrawal), we ask that you try to contact the merchant to initiate the cancellation. If you have any questions, please contact us at 877.906.9328.
You can view and modify payee details within online banking and mobile banking. The only field that you cannot edit is the payee’s name. If you need to update the payee’s name, you can contact us to complete the request on your behalf or you can delete the payee and re-add it with the correct name.
To view and modify payees in online banking, click on the Pay Bills option and select the payee that you would like to view/edit from the Bill Pay Dashboard tab. On the following screen, select the Manage tab and click the pencil/edit icon within the Payee Information section.
To view and modify payees in mobile banking, click on the Pay Bills option and select the Add and Manage Payees option. Click on the payee that you would like to view/edit and then click the pencil icon.
Please select the Manage Cards option in digital banking and click on your Visa card. If your card has not been registered yet, please complete the registration first.
Within the Manage Cards option, you should see your Visa Rewards point near the top of the screen. Please visit the CU Rewards website: curewards.com to redeem your points. If you have any trouble logging in to your account, please call 800.637.7728.
You can delete a payee within online banking and mobile banking. Please note: When you delete a payee, your history for that payee will still be available within the Pay Bills option – History tab.
To delete a payee in online banking, select the Pay Bills option and click on the payee that you would like to delete. Next, select the Manage tab and scroll down toward the bottom of the screen. You should have a Delete Payee icon.
To delete a payee in mobile banking, select the Pay Bills option from the app menu. On the following screen, click the Add and Manage Payees option, select the payee you would like to delete, and then hit the trash icon.
Additionally, you should have an option to deactivate the payee. This may be helpful if you do not want to entirely remove the payee, but you also do not want to see it listed as one of your active payees.
You may easily update your address, phone number(s), and email address through digital banking. Once you have logged in, select the Settings option, and then click the Contact tab. If you have any difficulty, you may also call us at 877.906.9328 or stop in one of our branches and we can update your contact information.
You may send us a secure message through online banking or mobile banking.
- In online banking, select the down arrow next to your profile image and name. From the dropdown, select the Messages option.
- In mobile banking, select the Messages menu option and click the Compose tab.
When transactions post to your accounts, they can be categorized to give you a better idea of how much money you are spending in certain areas. For example, if you would like to know how much you are spending on transportation, you can categorize transactions using the Auto & Transport category. Under this category, there are more specific selections to choose from; such as, Gas & Fuel, Parking, Services & Parts, and Tires.
Locate the transaction that you would like to categorize and select the “Add a category” button underneath it. From the list of categories, you can choose the one that is most appropriate from the drop-down menu. You can also split the transaction in to multiple categories if more than one applies.
Unfortunately, we do not have the ability to troubleshoot connection issues with third-party applications. Please contact the app vendor’s support team directly. If you have recently updated your digital banking username or password, please make sure that the application has your new credentials.