Frequently Asked Questions
Quickly and easily find answers to the most common questions we get asked.
With Overdraft Transfer, if you overdraw your checking account, funds from the linked account (usually savings) will be transferred automatically to cover your negative checking balance. There is normally a fee for this, but as a Catalyst Member this fee is reimbursed so there at no cost to you. Reimbursement of this fee will occur overnight, after the fee has posted to your account.
We have standard overdraft practices (Convenience Pay) that come with your account. We also offer overdraft protection plans, such as a link to a savings account or a checking line of credit (LOC), which may be less expensive than our standard overdraft practices (Convenience Pay). To learn more, view the Discretionary Convenience Pay Disclosure.
We have standard overdraft practices (Convenience Pay) that come with your account. We also offer overdraft protection plans, such as a link to a savings account or a checking line of credit (LOC), which may be less expensive than our standard overdraft practices (Convenience Pay). To learn more, view the Discretionary Convenience Pay Disclosure.
Please visit our website to . If you are already a member, you may apply within digital banking. As another option, you may apply in person at one of our branches with a loan officer. To avoid lobby wait times, our online application is a helpful tool and you may always reach out to us with any questions or concerns.
To get pre-approved, submit an or visit one of our branches, or call us at 877.906.9328.
You may easily update your address, phone number(s), and email address through digital banking. Once you have logged in, select the Settings option, and then click the Contact tab. If you have any difficulty, you may also call us at 877.906.9328 or stop in one of our branches and we can update your contact information.
You may send us a secure message through online banking or mobile banking.
- In online banking, select the down arrow next to your profile image and name. From the dropdown, select the Messages option.
- In mobile banking, select the Messages menu option and click the Compose tab.
When transactions post to your accounts, they can be categorized to give you a better idea of how much money you are spending in certain areas. For example, if you would like to know how much you are spending on transportation, you can categorize transactions using the Auto & Transport category. Under this category, there are more specific selections to choose from; such as, Gas & Fuel, Parking, Services & Parts, and Tires.
Locate the transaction that you would like to categorize and select the “Add a category” button underneath it. From the list of categories, you can choose the one that is most appropriate from the drop-down menu. You can also split the transaction in to multiple categories if more than one applies.
Unfortunately, we do not have the ability to troubleshoot connection issues with third-party applications. Please contact the app vendor’s support team directly. If you have recently updated your digital banking username or password, please make sure that the application has your new credentials.
- About Darden Credit Union
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