Frequently Asked Questions

Yes, you can transfer money to another member’s account through online banking or mobile banking.

To set up a member-to-member transfer in online banking:

• Click on the Transfer Money option and select the Classic tab.
• Under the “Don’t see the account you want to transfer to?” section, click Add an account to make a transfer and choose the Internal account option.
• Next, select the Internal account option, enter the member’s last name,…
• You must enter the member’s last, indicate whether the funds are going to a share account or loan account, and enter the recipient’s member number and their share or loan ID to designate which account the funds will be deposited into.
• During the transfer setup, you can check the Save Account for Future Use box and it will always show up in your list of transfer to accounts.

To set up a member-to-member transfer in mobile banking:

• Click on the Transfer Money option.
• On the Transfers screen, select Add Account.
• Next, select the Internal account option, enter the member’s last name, indicate whether the funds are going to a share account or loan account, and enter the recipient’s member number and their share or loan ID to designate which account the funds will be deposited into.
• During the transfer setup, you can check the Save Account for Future Use box and it will always show up in your list of transfer to accounts.

Once a transfer has been scheduled, you do not have the ability to cancel it within digital banking. If you need to cancel a pending transfer, please call us at 877.906.9328 as soon as possible. We may be able to cancel the transfer if the cutoff time has not passed.

You can see the reason why the transfer failed by clicking on the transfer under the Transfer Money – History tab. Please note: A failed transfer will not attempt to process again. If you have any further questions or concerns, please contact us at 877.906.9328.

If you have a checking account, you may use our free Bill Pay feature and add a person payee. If you are sending a larger amount, a domestic or international wire transfer might be the best option. Please see the Fee Schedule for the current fees. Please see the Fee Schedule for the current fees.